Supervisor – Individual Life Administration

Vanguard Life Assurance (VLA) Company Limited is a fast growing locally registered financial services company which started its operations on 1st January 2001. Its line of business is the provision of financial security through Life Assurance investment solutions and other related financial services. It also has a subsidiary, Vanguard Pension Services Company Limited, which champions reputable administration of pensions.

We have job opportunities in our both Companies and, therefore, seek to recruit suitably qualified and experienced candidates for the following position:

Position	Supervisor – Individual Life Administration (1 position)
Reporting to	Assistant Manager – Individual Life Administration
Direct Subordinate	New Business Officer, Billing Officers, Claims Officers
Contract Type	Full Time
Location	Blantyre

Position Overview:

The incumbent is responsible for ensuring the smooth functioning of the operations in the department. The Supervisor primarily checks and reviews all the work done in the IL department before submitting to the Assistant Manager

Responsibilities and Duties:

• Check and review all the work done in the department before submitting to the Assistant Manager – IL Administration
• Monitor the performance of team members by setting performance goals and conduct regular evaluations.
• Ensure all captured policies and respective endorsements are authorized.
• Assesses validity of every claim to ensure that all supporting documents for each claim are received.
• Prepare monthly and annual reports i.e. (loans report, death report, valuation report, Customer Matrix report, EMM
  Report.)
• Manage general correspondence and queries, advising clients on policy status, revivals & refunds.
• Update collected loans on the Schedule Monthly (NBM,STD,NBS,FDH,First Capital, Stop order and Cash)
• Provide training to new employees on customer portal system and payment solution system, and Premia System.

Required Qualifications, Experience, and Attributes:

• Bachelor of Business Administration, marketing or equivalent Diploma in Insurance
• A minimum of 2 year relevant work experience Member of the Insurance Institute of Malawi
• Knowledge in insurance principles, products on offer and the insurance act is required
• Comprehensive product knowledge, applied experience in such fields as administration, an appreciation of underwriting and claims processing
• Strong working knowledge of insurance and also product knowledge to be able to serve clients.
• Team work
• Good communication skills is also needed when following up premiums from clients who skipped loan repayments

Qualified and interested candidates should apply to the address below, enclosing copies of relevant academic and professional certificates, and curriculum vitae indicating three names of traceable referees with valid telephone numbers and email addresses. All applications must reach the addressee by close of business on Friday, 20th September 2024.

The Human Resources Officer
Vanguard Life Assurance Company Ltd
Old Air Malawi Building
Robins Road
P.O. Box 1625
BLANTYRE

OR

Email: recruitment@vanguardlifemw.com

“Vanguard Life Assurance Company Limited is an equal opportunity employer, so, all qualified applicants will receive consideration for employment on merit without regard to race, colour, religion, gender, tribe, disability status, or any other characteristic protected by law.”