VACANCY ADVERTISEMENT

Our client, a leading telecommunication service provider is looking for energetic, aggressive, self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department:

SHOP AGENTS

To successfully run retail shops in various districts of the country in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met.

REPORTING TO THE SHOP SUPERVISOR, THE ROLE WILL BE RESPONSIBLE FOR:

Store Operations

• Manage daily stores sales.
• Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part Of proper stock management.
• Adhere to duty schedule to ensure timely opening and closure of the store for

Customers’ inconvenience.

 

• Ensure timely submission of full Contacts Operation and sales reports to Supervisors.
• Attend operational meetings conducted in stores every week as part of the operation planning
• Religiously attend pre-shift and after shift briefings.
• Tag all customer interactions.
• Upselling all products.

Profitability

• Ensure achievement of Annual Sales Targets.
•  Execute Monthly Store promotion to increase and maximize revenue.
• Execute upselling of different products on monthly basis to maximize profitability.

Customer Experience

• Achieve Customer Satisfaction Scores every quarter.
• Achieve Mystery Shopper score.
• Achieve monthly GUEST score.
• Achieve QUIZ Score
• Achieve Mystery Shopper Score every month

Process

• Ensure adherence to complaint escalation procedures.
• Adhere to Code of Conduct.
• Compliance of all operational processes i.e., Sim Swap, transaction reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc.

RELATED JOB REQUIREMENT / QUALIFICATION

Educational Qualifications & Functional / Technical Skills

o University degree in business/Equivalent qualification, sales, or marketing.

o Excellent knowledge in customer experience discipline/profession.

o Able to work under high stress with short term targets and objectives.

o Able to handle, prioritize, multiple projects simultaneously.IT literacy.

o Able to operate in performance driven organization Knowledge of English and vernacular.

 

Relevant Experience (Type of experience and minimum number of years)

o 2+ years in customer service.

o Exhibits good level of creativity and resourcefulness.

o Analytical and Presentation skills.

 

Other requirements (Behavioural etc.)

o Able to operate in a minimum supervision.

o Self-motivated, enthusiastic, energetic.

o Attention to detail.

o Confident, assertive.

o Approachable customer focused.

o Good communication and listening skills.

o Leadership skills.

o Team player.

Suitable candidates are required to send their applications & Curriculum Vitae to applications2.workforce@gmail.com by Friday, 13th September 2024; Addressed to Human Resources Manager.

Please note that only shortlisted candidates will be contacted.