WorkForce Recruitment Services (WRS)
VACANCY ADVERTISEMENT
Our client, a leading telecommunication service provider is looking for energetic, aggressive, self-motivated and result oriented individuals to join its team in the position mentioned below to work under its Customer Service department:
SHOP AGENTS
To successfully run retail shops in various districts of the country in ensuring compliance with agreed guidelines to deliver a best in-store experience & ensure revenue maximization & cost targets are met.
REPORTING TO THE SHOP SUPERVISOR, THE ROLE WILL BE RESPONSIBLE FOR:
Store Operations
- Manage daily stores sales.
- Ensure all stores carry out daily, weekly and Monthly Stock reconciliation as part Of proper stock management.
- Adhere to duty schedule to ensure timely opening and closure of the store for
Customers’ inconvenience.
- Ensure timely submission of full Contacts Operation and sales reports to Supervisors.
- Attend operational meetings conducted in stores every week as part of the operation planning
- Religiously attend pre-shift and after shift briefings.
- Tag all customer interactions.
- Upselling all products.
Profitability
- Ensure achievement of Annual Sales Targets.
- Â Execute Monthly Store promotion to increase and maximize revenue.
- Execute upselling of different products on monthly basis to maximize profitability.
Customer Experience
- Achieve Customer Satisfaction Scores every quarter.
- Achieve Mystery Shopper score.
- Achieve monthly GUEST score.
- Achieve QUIZ Score
- Achieve Mystery Shopper Score every month
Process
- Ensure adherence to complaint escalation procedures.
- Adhere to Code of Conduct.
- Compliance of all operational processes i.e., Sim Swap, transaction reversals, activations, deactivations, KYC, user ID management process, shop operating procedures, etc.
RELATED JOB REQUIREMENT / QUALIFICATION
Educational Qualifications & Functional / Technical Skills
o University degree in business/Equivalent qualification, sales, or marketing.
o Excellent knowledge in customer experience discipline/profession.
o Able to work under high stress with short term targets and objectives.
o Able to handle, prioritize, multiple projects simultaneously.IT literacy.
o Able to operate in performance driven organization Knowledge of English and vernacular.
Relevant Experience (Type of experience and minimum number of years)
o 2+ years in customer service.
o Exhibits good level of creativity and resourcefulness.
o Analytical and Presentation skills.
Other requirements (Behavioural etc.)
o Able to operate in a minimum supervision.
o Self-motivated, enthusiastic, energetic.
o Attention to detail.
o Confident, assertive.
o Approachable customer focused.
o Good communication and listening skills.
o Leadership skills.
o Team player.
Suitable candidates are required to send their applications & Curriculum Vitae to applications2.workforce@gmail.com by Friday, 13th September 2024; Addressed to Human Resources Manager.
Please note that only shortlisted candidates will be contacted.