Crossroads Hotels Blantyre
VACANCY ANNOUNCEMENT
RESERVATIONIST
Applications are invited from suitably qualified and experienced individuals to fill the vacant position of a Reservationist.
RESPONSIBILITIES:
- Ensure accurate information is provided to clients with respect to all products including accommodation, conference and banqueting.
- Inform and ensure that guests are aware of their mode of payment.
- Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations.
- Making arrangements for clients’ travel programs.
- Ensuring that clients have access to various services without a hitch.
- Relationship building with all our customers by developing a proper database.
- Assist in creating promotions to increase revenues and room occupancies.
- Communication with management to show that revenues and booking rates are being maintained efficiently is a must.
- Take a waiting list, if we are fully booked.
- To collect and follow up LPOs (Local Purchase Orders), and ensure that the Front office Shift Leader are aware of them.
- To manage bookings and keep accurate records to ensure that all accommodation and conference and banqueting rooms are filled whenever possible.
- To work closely with the Sales Team to change room rates depending on seasonal demands and revenue requirements.
- To ensure that sales strategies are adaptable to changing conditions.
- To keep accurate records of bookings on the hotel reservation system and forecast likely revenue streams.
- To compile the following weekly Forecast of accommodation & functions on a monthly basis.
- To at all times be acquainted with and adhere to the emergency and evacuation
- To carry out any other duties as may be required from time to time by management.
- Trouble shoot & problem solve within given parameters.
KEY SKILLS AND ATTRIBUTES
- Diploma in hospitality management or a certificate with at least 2 years’ experience
- Or a Certificate in Front Office Operations with 5 years’ experience
- Must be computer literate with good working knowledge of Microsoft Office Word and Excel.
- Good interpersonal skills
- Good command of the English language (both written and spoken)
- Self-starter and able to work with minimum supervision.
Candidates who meet the above requirements should submit applications, curriculum vitae and copies of certificates before Wednesday, 25th September, 2024 to:
The Human Resources Officer
Crossroads Hotels Blantyre
Crossroads Mall
Glyn Jones Road
Blantyre.
Email: hrbt@crossroadshotel.net Cc: btgm@crossroadshotel.net
Only shortlisted candidates will be contacted.