Public Areas Head

WE ARE HIRING!

Sigelege Hotels is a home-grown brand that offers a new standard in hospitality with a diverse portfolio of properties in Malawi, Sigelege Hotels is renowned for a unique blend of contemporary design, exceptional service, and world-class amenities, making it a sought after hotel group for both business and leisure guests. We are currently seeking energetic, passionate, experienced and diverse individuals to join our team and ensure the continued success of our brand.

Vacant position:

Public Areas Head

Duties and Responsibilities:

• Supervise the day-to-day cleaning of hotel public areas.
• Perform routine inspections of all public areas, service areas, and storerooms.
• Schedule and supervise deep cleaning and any other projects.
• Supervise and coordinate pest control, flowers, plants, and periodical deep cleaning operations in all areas of responsibility.
• Maintain complete knowledge of correct maintenance and use of equipment.
• Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and according to time of day.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Assign duties and coordinate breaks for assigned staff.
• Ensure that assigned staff have reported to work, and also document any late or absent employees.
• Prepare and distribute assignment worksheets to assigned staff and review priorities.
• Assist where necessary to ensure optimum service to guests.
• Clean public areas in emergencies.
• Efficiently manage stock control and the maintenance of all equipment.
• Issue supplies/goods to staff at the beginning of a shift to control inventory.
• Report all maintenance defects and follow up with Engineering.
• Complete work order forms for equipment maintenance or repairs and submit them to Housekeeping desk control.
• Report all lost and found articles immediately to the desk coordinator.
• Responsible for checking staff grooming and hygiene.
• Complete all paperwork and closing duties before leaving.
• Review the status of assignments and hand over any follow-up action with an on-coming supervisor.
• Informs Management about any damage, theft, or loss to hotel property.
• Answer inquiries to maintain controls and ensure guest satisfaction.
• Manage and train Public Area Attendants and other team members to ensure their performance meets the standards required.
• Provide feedback on staff performance and Report disciplinary problems

How to apply?

Sigelege Hotels is an Equal opportunity employer (EOE). We encourage candidates from all backgrounds to apply.

All applications from interested candidates must include cover letter, certificates and CV outlining their qualifications and relevant experience to recruitment@sigelege.com.

Closing date: 31st October 2024-17:00 CAT.

Join Sigelege Hotels’ careers and be part of an exciting journey in the hospitality & tourism industry. If you are a results-driven leader with a passion for delivering exceptional guest experiences, we want to hear from you.

Help us elevate the standard of hospitality.

A New Standard In Hospitality