Manager, Segments

Telekom Networks Malawi (TNM) Plc, one of the leading telecommunications companies in Malawi, is seeking to hire dynamic, creative, innovative, and adaptable, thinking outside the box, collaborative, data-driven and results-oriented individuals to join our marketing team in the following positions:

Position:                      Manager, Segments

Location:                     Lilongwe

Reports to:                  Marketing Director

Grade:                        `D2

Role Overview:

The Manager, Segments will be responsible for driving customer acquisition, managing churn, and accelerating revenue growth across multiple segments, including Youth, NGOs, Government, SMEs, Business, Consumer, and Home. This role requires a strategic thinker with strong leadership capabilities and a proven track record in business planning, strategy development, and execution.

Key Responsibilities:

▪ Customer Acquisition: Develop and implement targeted strategies to acquire new customers across all segments, ensuring consistent growth in customer base.

▪ Churn Management: Analyze customer behavior and implement retention strategies to reduce churn and improve customer loyalty.

▪ Revenue Growth: Drive revenue growth across all segments by identifying opportunities to enhance service offerings, upsell, and cross-sell to existing customers.

▪ ARPU Growth: Develop and execute initiatives aimed at increasing Average Revenue Per User (ARPU) across all segments.

▪ Business Planning: Lead the development of comprehensive business plans for each segment, including market analysis, financial forecasting, and risk assessment.

▪ Strategy Development: Formulate and implement segment-specific strategies to achieve business objectives, aligning with overall company goals.

▪ Leadership: Provide strategic direction and leadership to cross-functional teams, ensuring alignment with segment strategies and company vision.

Qualifications and Skills:

▪ Bachelor’s degree in Business Management, Marketing, Commerce, or a related field. A Master’s degree is an added advantage.

▪ 4-6 years of experience in a similar role, preferably in the telecommunications or FMCG industry, with a strong focus on customer acquisition, churn management, and revenue growth.

▪ Proven leadership skills with experience in managing cross-functional teams.

▪ Strong ability to develop and execute business strategies with measurable outcomes.

▪ Proficient in data analysis, with the ability to translate insights into actionable strategies.

▪ Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.

Interested applicants should submit application letter indicating the position title in the subject line, Curriculum vitae and copies of certificates to:

The Acting Chief Human Resources Officer
Telekom Networks Malawi (TNM) Plc
5th Floor Livingstone Towers
Glyn Jones Road
P.O Box 3039 Blantyre
Email: vacancy@tnm.co.mw

Closing date for receiving applications is Friday 4th October 2024.

TNM Plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.