ICT Officer

Independent Complaints Commission (ICC)

INTRODUCTION

Independent Complaints Commission (ICC) is a new institution within the Malawi Government established under Section 128 of the Police Act to provide independent civilian oversight of the Malawi Police Service.

The main objective of the Commission is to promote public trust in the Malawi Police Service by receiving public complaints on policing issues, conducting independent investigations thereon and making recommendations aimed at enforcing the highest standards of professionalism, discipline, accountability and respect for the rule of law in the Malawi Police Service.

The statutory functions of the Commission include:

  1. to receive and investigate complaints by the public against police officers and the Malawi Police Service;
  2. to investigate death or injury as a result of police action; and
  3. to investigate all deaths and injuries which occur in police custody.

The Commission operates independently of the Malawi Police Service and it is, by law, protected against interference from any person or any organ of the state in the exercise and performance of its powers and functions, but it is otherwise accountable to Parliament.

STAFF RECRUITMENT AND INVITATION FOR APPLICATIONS

To serve the public well and fulfil its statutory and strategic objectives effectively and efficiently, the Commission banks on the collective and individual work ethic, integrity, bravery, dynamism and professionalism of various staff members it now seeks to recruit.

The Commission now invites applications from suitably qualified persons to fill vacant positions tenable at the Commission’s Secretariat in Lilongwe, as follows:

ICT Officer – Grade I/ ICC 6 (1 position)

Reporting to Principal Human Resource and Administration Officer

Key responsibilities

  • Manage and maintain the Commission’s IT infrastructure, including hardware, software, and networking systems;
  • Develop and implement IT policies and procedures to ensure security, efficiency, and reliability;
  • Install and configure software and hardware;
  • Manage data backups and disaster recovery plans;
    Train users on how to use software and hardware systems;
  • Provide technical support to users, troubleshoot and resolve issues as they arise;
  • Maintain and update IT inventory records;
  • Assist with network maintenance and monitoring; and
  • Conduct routine maintenance tasks such as system updates and virus scans;

Core competencies and attributes

  • Ability to get things done timeously;
  • Excellent communication and inter-personal skills:
  • Willingness to assist and respond to the needs of other employers;
  • Demonstrable high personal integrity;
  • Ability to handle sensitive information with the utmost confidentiality and discretion;
  • A self-starter and a team player.
  • Knowledge of programming language such as PHP, JavaScript and Python; and
  • Knowledge of data base management: SQL, My SQL, Oracle.

Qualifications and experience

  • Bachelor’s degree in Computer Science or Information Technology or Business Management Information Systems from a recognised and accredited University;
  • Analytical and problem-solving skills;
  • Excellent oral and written communication skills; and
  • 5 years relevant experience in busy environment.

IMPORTANT NOTES FOR ALL POSITIONS

  1. Due to the nature of the functions of the Commission, only candidates that demonstrate undoubted qualities of maturity, integrity and high ethical standing necessary for handling sensitive and confidential information and have a clean criminal and integrity record are eligible for recruitment with the Commission.
  2. All shortlisted candidates shall undergo a rigorous vetting process of their integrity track records by relevant law enforcement agencies and professional bodies to determine their suitability for the job. In that regard, all applicants for any of the advertised positions shall, by the act of submitting their applications, be deemed to have voluntarily consented to the vetting process. The results of the vetting process shall, for all purposes, remain confidential and non-negotiable.
  3. The Commission is an equal opportunity employer and is committed to the promotion of merit, professionalism, objectivity, equity and rule of law. Women and people with disabilities are encouraged to apply.
  4. Any form of canvassing is not allowed and any candidate involved in canvassing of any kind shall automatically be disqualified.
  5. The Commission reserves the right to administer aptitude tests for any position at any stage of the recruitment process.
  6. Only shortlisted candidates will be acknowledged.

MODE OF APPLICATION

Interested persons who meet the above specifications should send or deliver an application letter together with copies of relevant certificates and detailed current curriculum vitae, naming three traceable referees, in a sealed envelope clearly marked on top with the post being applied for, to:

The Commissioner
Independent Complaints Commission (ICC)
AMA Building, City Centre (Opposite Malville Boutique Hotel and ACB Offices)
P.O. Box 30245
Capital City
LILONGWE 3

Applications can also be emailed to: recruitments@icc.gov.mw clearly indicating the position being applied for on the subject of the email.

The closing date for receiving applications is 11th November, 2024.