Debt Collector (2 Positions)

GardaWorld is a global security service company with a mission of protecting and supporting its clients, securing their places by consistently delivering quality services and value while growing its business profitably. GardaWorld envision to maintain its place as a recognized global leader in providing comprehensive security and risk management services in high-risk and complex environments delivered at a world-class level by the best quality personnel in the industry.

In striving to provide quality services, GardaWorld Malawi seeks to engage the services of suitably qualified individuals for its offices in Lilongwe (Head Office).

Position: Debt Collector (2 positions)

Reporting to the Commercial Controller tenable at Lilongwe (Head Office).

Job summary:

The debt collector is tasked with following up debts of terminated accounts, in addition to the old invoices that remain outstanding.

Key responsibilities:

• Collection of outstanding debts of terminated accounts within a reasonable time frame, before legal action is taken.
• Reconcile customer accounts to ensure and physically meet the clients for settlement.
• Act as a liaison between customers and the company with regards to negotiation of the debt recovery.
• Respond promptly and completely to both client and internal enquiries.
• Propose write off of irrecoverable receivables.
• Providing ad-hoc reporting as and when requested by management.

Competencies:

• Ability to communicate effectively and in a professional manner.
• Ability to negotiate (i.e. use of full and complete information to negotiate best arrangement).
• Ability to work in a team environment.
• Detailed oriented.
• Ability to plan, organize, prioritize and multi-task.
• Solutions-driven.
• Basic technical phone skills.
• Ability to refer to policy and procedures when applying information and making decisions.
• Good time management skills.

Qualification and experience:

• Diploma in Credit Management from a recognised institution.
• Trained in Credit Management, Customer Service and Communication skills.
• Minimum of 3 years’ experience in a similar position within a service industry.

How to apply

GardaWorld is an equal opportunity employer. Qualified women and people with disabilities are encouraged to apply. All Interested candidates who meet the set minimum qualifications and experience should submit their application letters supported by detailed curriculum vitae, copies of certificates and three traceable referees to the following email: Careers.MW@garda.com Not later than Wednesday, 25th December 2024

Only shortlisted candidates will be acknowledged.