Customer Relations Executive – BT (1 Position)

Reporting directly to the Chief Commercial Officer. Overall duties and responsibilities entail developing and implementing customer retention strategies and action plans to build lasting bonding and strong customer relationship while driving customer satisfaction and loyalty.

Specifically, the job is expected to deliver the following:

1. Developing and implementing customer retention strategies and action plans including Customer Satisfaction and Loyalty programs;
2. Conducting Corporate and SME customer visits for Service Quality Assurance Responsible for timely resolution of customer complaints and queries.
3. Build excellent and professional relationship with customers.
4. Manage clients’ communications and conflict resolution.
5. Custodian of customer database ensuring that they are all up to date with the requisite data.
6. Provide timely reports and feedback to management on major customer concerns for immediate resolution.

Experience & Qualification Requirements

1. Excellence in Problem Solving, Conflict Resolution and Complaints Management.
2. Good Interpersonal and Communication skills both oral and written.
3. A minimum of 3 years experience in a similar position in the ICT industry or its equivalent.
4. Minimum of a Degree in Business Studies or its equivalent from a recognized institution of higher learning.
5. Should be between 25 and 35 years of age.
6. Knowledge of ICT services and solutions shall be an added advantage.

How to apply

Applicants must self-complete and submit this application. The applicants must have an electronic copy (PDF or word) of their CV and a photograph in JPG or PDF format ready for upload. Complete online application (URL) Link;

https://online.mw/apply/24099800

Remuneration

The company shall pay a competitive package commensurate of the position.

Interested candidates should submit the applications by 25th September, 2024. Only shortlisted candidates shall be acknowledged.