Compliance and Quality Control Officer

Malawi Catering Services Limited wishes to invite applications from suitably qualified individuals of Malawian origin to fill the following vacant positions tenable at its Head Offices at Kamuzu International Airport (KIA) in Lilongwe.

MCSL is looking for dynamic and independent professionals to work in various positions that have fallen vacant. The candidates should be experienced, flexible, enthusiastic, and with an “I can-do attitude” to join our team as follows: –

COMPLIANCE AND QUALITY CONTROL OFFICER (1 Position)

Reporting directly to the Internal Audit Manager shall be responsible for ensuring that all food products and services meet the company’s quality standards and regulatory requirements. The role shall also have a dotted reporting relationship to the Operations Manager to support quality assurance initiatives and enhance overall operational efficiency. This involves monitoring food preparation processes, conducting quality inspections, and ensuring compliance with safety and hygiene regulations.

Duties

• Inspect and monitor food preparation and cooking processes to ensure adherence to quality standards and recipes.
• Conduct regular quality checks on food products to ensure they meet safety, hygiene, and taste standards.
• Ensure that all food safety and hygiene regulations are followed in food preparation areas and onboard passenger services.
• Monitor and enforce compliance with health and safety standards, including proper food storage and handling practices
• Conduct periodic audits and inspections to identify and address any potential quality or safety issues.
• Maintain accurate records of quality control inspections, incidents, and corrective actions taken.
• Prepare detailed reports on quality control findings, trends, and recommendations for improvements.
• Provide training and guidance to MCSL staff on quality standards, food safety practices, and hygiene procedures.
• Assist in developing and implementing quality control procedures and protocols.
• Stay updated on industry standards and best practices to ensure the company’s quality control processes are current and effective.
• Utilize customer feedback system to obtain and analyze customer feedback,

Qualification, experience, skills, and knowledge requirements

• Diploma in Hospitality Management required. Candidates studying towards a Bachelor’s degree in Food Science, Nutrition, or Hospitality Management will be considered advantageous
• Proven experience in quality control or a similar role in the food industry, preferably within a catering or hospitality setting.
• Strong knowledge of food safety regulations, quality standards, and hygiene practices.
  Excellent observational skills and attention to detail.
• Effective communication and report writing skills.
• Ability to work independently and as part of a team.
• Relevant certifications in food safety and quality control (e.g., HACCP) are preferred.

Additional Information:

The Compliance and Quality Control Officer will be required to work flexible hours, including evenings and weekends, to accommodate catering events and onboard services.

The role involves both office and field work, including visits to kitchens and event locations

Interested persons who meet the above required qualifications and/ or experience should submit their applications preferably by 28th September 2024 together with their detailed Curriculum Vitae (CV) which should include two traceable referees to: –

The General Manager,
Malawi Catering Services Limited,
P.O. Box 30236,
Lilongwe 3