Commissioner

JOB ADVERTISEMENT 

Company Overview

Lion Cage Courier Company is a leading courier service provider in Malawi, operating in Blantyre, Lilongwe, Mzuzu, and Zomba. Our mission is to deliver reliable, efficient, and secure services, contributing to community growth and development.

Job Title    : Commissioner

Reports to : Branch Manager

Job Summary:

We’re seeking an experienced Commissioner to oversee our courier service office operations, ensuring efficient and effective delivery of services to customers.

Key Responsibilities:

• Manage and supervise office staff (drivers, customer service representatives, administrative personnel).
• Coordinate and monitor daily operations (pickup/delivery schedules, routing, logistics).
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Maintain high customer satisfaction through effective issue resolution and service quality monitoring.
• Analyze and improve operational efficiency (cost control, productivity enhancement).
• Implement and maintain safety protocols/procedures.
• Collaborate with sales/marketing departments to drive business growth.
• Provide coaching/training/development opportunities to staff.
• Manage budgets/resources/assets effectively.
• Maintain accurate records/reports (performance metrics, customer feedback).

Requirements:

• Bachelor’s degree in Business Administration, Logistics, or related field.
• 3+ years of experience in a management/supervisory role in the courier/logistics industry.
• Strong leadership/communication/problem-solving skills.
• Ability to work in a fast-paced environment/make quick decisions.
• Proficiency in Microsoft Office/courier software applications.
• Strong analytical/organizational skills.

Other Attributes :

• Experience with lean principles/process improvement methodologies.
• Knowledge of industry-specific regulations/compliance requirements. ✓ Certification in logistics/transportation management.

At Lion Cage We Offer:

• Competitive salary/benefits package.
• Opportunities for professional growth/development.
• Collaborative/dynamic work environment.
• Recognition/rewards for outstanding performance

Equal Opportunities:

Lion Cage Courier Services is an equal opportunities employer committed to diversity and inclusion. Send your application to recruitment.hr@lioncagecourierservices-logisticsmw.com 

The closing date for receiving applications is Thursday 17th October, 2024.Only shortlisted Candidates will be acknowledged.