Mthunzi Funeral Services
Mthunzi Funeral Services, a wholly owned subsidiary of Old Mutual Malawi Limited, is a registered company that offers affordable, convenient, exceptional quality and dignified funeral services in Malawi. The company is looking to recruit results-minded and competent individuals to fill the following vacant position:
CLIENT SERVICE CONSULTANT (1)
Location: Blantyre
Job Description
The role is mainly responsible for providing excellent customer service, providing information and responding to queries on the company’s products and services.
Specific Job Responsibilities
Reporting to the General Manager, the successful candidate will be responsible for:
- Responding to clients that require funeral services and assisting them in terms of the laid down procedures
- Provision of quotations and booking arrangements for funeral services
- Coordination of repatriation and expatriation procedures
- Assisting in taking bereaved families to the chapel for chapel service and body viewing
- Assisting in preparation of wash, dress, arranging for body viewing, undertaking and other areas of funerals
- Selling of coffins, caskets and marketing materials
- Giving quotations, bookings and receiving payments for all hires
- Capturing and maintaining correct and up to date individual funeral files
- Claims processing and confirmation
- Providing monthly reports on all services conducted
Desired Qualifications and Experlence
- Degree/Diploma in Business, Psychology, Insurance, Risk Management or any relevant field
- Minimum practical experience of 3 years in a similar role
Special Attributes:
- Ability to work under pressure.
- Excellent verbal and written communication skills including grammar, punctuation, spelling, proofreading and telephone skills
- Should be a team player
- Should have strong interpersonal and customer service skills
- Must be detail oriented
- Ability to calmly and efficiently assist customers
- Proficient with Microsoft Office including word, excel and outlook
To apply, visit our Website (www.oldmutual.co.mw), click About Us, open Careers and APPLY for the vacancy using the reference code below:
Client Service Consultant (Blantyre): JR-61597 Client Service Consultant
Ensure you upload your motivational letter, updated CV with three traceable referees, copies of relevant certificates and National ID.
Note: Manual applications will not be accepted.
The closing date for receiving these applications is Tuesday, 31st December 2024.