Chief Operating Officer

First Capital Bank

Chief Operating Officer (COO), Malawi

We are seeking a strategic Chief Operating Officer (COO) to oversee key functions including Operations, Information Technology (IT), Facilities & Administration, Procurement, Projects, and Customer Experience.

Reporting directly to the Chief Executive Officer, you will play a key role in contributing to the bank’s strategic direction and decision-making.

Key Responsibilities

  • IT & Digital Transformation: Lead IT strategy, ensuring innovation and robust cybersecurity while driving digital transformation across departments.
  • Facilities & Procurement: Manage physical assets and vendor relationships, ensuring cost-effective operations and adherence to safety standards.
  • Operational Excellence: Develop and implement strategies to enhance efficiency, scalability, and service delivery. Oversee key projects and monitor performance metrics.
  • Leadership & Strategy: Shape and execute organizational strategy, lead change initiatives, and ensure financial oversight in operations and IT.
  • Risk Management & Compliance: Establish risk management frameworks and ensure compliance with industry regulations.
  • Customer Experience: Drive a customer-centric strategy, continuously improving service delivery and issue resolution.

Qualifications and Experience

  • Bachelor’s degree in Business, Finance, or related Field; MBA preferred.
  • 10+ years of experience in banking operations, with 5+ years in a senior leadership role.
  • Strong expertise in IT operations, facilities management, and regulatory compliance.
  • Proven leadership and strategic thinking skills.
  • Exceptional communication skills and ability to lead and influence at all levels.
  • Experience in leveraging technology to optimize operations and improve customer service.

How to apply

Full job profile may be accessed at our careers site: https://fmbcapitalgroup.com/careers/.

To apply, send your application along with an updated CV and any other related documents to:

talent@fmbcapitalgroup.com no later than Wednesday, 2 October, 2024.

Please note only shortlisted applicants shall be acknowledged.

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