After Sales Officer

Established in 2005 and headquartered in Chicago, World Bicycle Relief (WBR) mobilizes people through the Power of Bicycles and envisions a world where distance is no longer a barrier to education, health services, and economic opportunity. WBR’s robust Buffalo Bicycles are a cost-effective and reliable means of overcoming the challenges posed by long distances and systemic mobility challenges in developing countries. The organization is a mission-driven, global nonprofit that manages a highly refined bicycle supply chain from design through final distribution.

We are looking for a suitable candidate to fill the below post:

AFTER SALES OFFICER

Purpose of the job:

• Lead WBR / Buffalo Bicycle Malawi’s spare parts sales and marketing initiatives in coordination with the Country Director.
• Plan, coordinate, implement and manage spare parts sales and marketing programs in line with the organization’s strategic objectives and targets.
• Provide Project Management leadership in areas of product development, retail shop expansion and new business development.

Key responsibilities:

• Achieve monthly spare parts sales target
• Create a comprehensive annual spare parts sales and marketing strategy
• Log, address, and relay any quality problems and customer complaints to PD and Country Director
• Develop sound customer insights by overseeing the conducting of focus group/ customer research in liaison with M&E every quarter
• Working with Field Mechanic Trainer to undertake frequent field visits post distribution to monitor the work of the Mobilized Communities/customer field mechanic and assess bicycles at MC sites or customers, to conduct periodic Market activations and bicycle service Clinics
• Deliver key financial sales metrics and manage a resource constrained Marketing budget
• Schedule and run sales meetings and follow up with customers about delivery of bicycles and Spare parts; create and build scalable alternative sales channels (NGOs, Dairy farmers, Retailers, Mobilized Communities, Donor funded schools, Supermarkets, Farmers, SMEs, Corporates HR Departments, Security companies, informal groups etc.)
• Collect and manage accounts receivable according to customer payment terms
• Train Mechanics in our program areas or where we are offering Technical Advisory expertise
• Manage the enlistment of existing bicycle mechanics in close proximity to our shop network converting them to new customers
• Supervise and lead all shop controllers
• Any other duties assigned

Skills and Personal Attributes:

• Attention to detail and accuracy
• Good command of Microsoft Office
• Interpersonal skills and initiative
• Effective communication skills
• Excellent listening skills and negotiation skills.
• Problem analysis and problem- solving

Knowledge Required

• A clear understanding of operational policies and procedures
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Product Knowledge.

QUALIFICATIONS AND EXPERIENCE

• Minimum Bachelor’s Degree in Sales and Marketing
• Must have progressive wholesale and retail experience
• 3 years post-qualification experience
• Clean Drivers License

World Bicycle Relief and Buffalo Bicycle (MLW) Limited is an equal opportunities employer with focus on Diversity, Equity, Inclusion, Child protection and Culture.

Candidates who meet the above requirements should submit their cover letters (maximum one page) and CV only & before Close of Business on 20th November, 2024 to recruitmentmalawi@worldbicyclerelief.org