Admissions Counselor
  • Full Time
  • Zomba, Malawi
  • Applications have closed

Astria Learning Limited (UNIMA E-Campus)

Admissions Counselor

The Admissions Counselor is an integral part of Astria Learning, responsible for assisting prospective students through the admissions process and ensuring a world-class customer service experience. The main responsibility will be to contact prospective students and help them complete their registration.

Key Tasks :

  1. Customer Service:

    • Maintain a world-class customer service experience that is genuine and engaging.

    • Serve as an essential member of a team dedicated to supporting clients and students in transforming their lives and the lives of others.

    • Create value for Astria Learning’s products and services through exceptional experiences and co-created spaces.

  2. Admissions Process:

    • Assist prospective students with the admissions process for their assigned program.

    • Contact students by telephone to verify submitted data and request missing documentation.

    • Clarify any questions that may arise during the admissions process.

    • Document each prospective student’s status in the shared work environment.

    • Schedule follow-up appointments regarding the status of documents, application fees, and start dates.

  3. Student Recruitment and Retention:

    • Build relationships with potential students and guide them through the admissions process.

    • Review and interview prospective student applications.

    • Provide accurate and timely information about online programs, including program requirements, tuition, and financial aid options.

    • Follow up with students to verify application issues, including discrepancies or missing information.

    • Assist with application processing and review, ensuring all documentation is complete and accurate.

    • Maintain accurate documentation of students as per the admission requirements.

  4. Collaboration and Teamwork:

    • Collaborate with other members of the admissions team to develop and implement effective recruitment strategies.

    • Meet or exceed individual and team enrollment goals.

    • Maintain work efficiency by following established team procedures.

    • Stay up to date with admission processes and requirements.

    • Assist in achieving department goals and objectives.

Qualifications and Experience/Skills

  • Bachelor’s degree in Marketing, Business Administration, Education, or a related field preferred.

  • 2+ Previous experience in admissions or customer service, ideally in an educational setting.

  • Excellent organizational and communication skills.

  • Familiarity with CRM software.

  • Strong attention to detail and ability to manage documentation.

  • Ability to work collaboratively and achieve goals.

  • Good English (speaking and writing) is a must

Skills and Competencies:

  • Exceptional customer service and relationship-building skills.

  • Strong teamwork and collaboration abilities.

  • Critical thinking and problem-solving skills.

  • Resourcefulness and supportiveness.

  • Excellent attention to detail and accuracy

  • Data analysis and reporting skills

  • Ability to work in a fast-paced environment

  • Ability to work independently, as part of a team, and with diverse populations

  • Goal-oriented and results-driven mindset

  • Strong problem-solving and conflict resolution skills