Astria Learning Limited (UNIMA E-Campus)
Admissions Counselor
The Admissions Counselor is an integral part of Astria Learning, responsible for assisting prospective students through the admissions process and ensuring a world-class customer service experience. The main responsibility will be to contact prospective students and help them complete their registration.
Key Tasks :
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Customer Service:
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Maintain a world-class customer service experience that is genuine and engaging.
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Serve as an essential member of a team dedicated to supporting clients and students in transforming their lives and the lives of others.
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Create value for Astria Learning’s products and services through exceptional experiences and co-created spaces.
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Admissions Process:
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Assist prospective students with the admissions process for their assigned program.
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Contact students by telephone to verify submitted data and request missing documentation.
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Clarify any questions that may arise during the admissions process.
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Document each prospective student’s status in the shared work environment.
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Schedule follow-up appointments regarding the status of documents, application fees, and start dates.
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Student Recruitment and Retention:
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Build relationships with potential students and guide them through the admissions process.
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Review and interview prospective student applications.
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Provide accurate and timely information about online programs, including program requirements, tuition, and financial aid options.
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Follow up with students to verify application issues, including discrepancies or missing information.
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Assist with application processing and review, ensuring all documentation is complete and accurate.
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Maintain accurate documentation of students as per the admission requirements.
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Collaboration and Teamwork:
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Collaborate with other members of the admissions team to develop and implement effective recruitment strategies.
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Meet or exceed individual and team enrollment goals.
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Maintain work efficiency by following established team procedures.
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Stay up to date with admission processes and requirements.
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Assist in achieving department goals and objectives.
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Qualifications and Experience/Skills
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Bachelor’s degree in Marketing, Business Administration, Education, or a related field preferred.
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2+ Previous experience in admissions or customer service, ideally in an educational setting.
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Excellent organizational and communication skills.
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Familiarity with CRM software.
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Strong attention to detail and ability to manage documentation.
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Ability to work collaboratively and achieve goals.
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Good English (speaking and writing) is a must
Skills and Competencies:
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Exceptional customer service and relationship-building skills.
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Strong teamwork and collaboration abilities.
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Critical thinking and problem-solving skills.
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Resourcefulness and supportiveness.
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Excellent attention to detail and accuracy
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Data analysis and reporting skills
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Ability to work in a fast-paced environment
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Ability to work independently, as part of a team, and with diverse populations
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Goal-oriented and results-driven mindset
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Strong problem-solving and conflict resolution skills