Centenary Bank
CHANNELS OFFICER
Job Purpose:
Reporting to the Channels Manager, the incumbent is responsible for managing the operations of delivery channels, agency banking, internet banking, mobile banking, and agency banking in the Bank.
Key Responsibilities:
- Manage and roll out agents, internet, and mobile banking platforms.
- Taking an active role in ensuring that business targets are met.
- Monitoring the performance of digital channels and developing action plans to close any deviations that may exist due to non-performance.
- Ensuring that customer satisfaction levels are attained according to the bank’s strategy, and the section is offering delightful customer service.
- Managing dispute resolutions according to the agreed SLAs
- Reconcile all collection accounts.
- Processing of agent commission and charges (revenue collection)
- Training agent staff in AML/CFT, customer services, RBM agency banking guidelines, agency banking transacting procedures, and agency banking framework according to the laid down procedures and guidelines
- Through risk and audit, implement best practices and controls to mitigate the risk that might affect card production.
- Identify and play a crucial role in recruiting the bank’s own agents.
- Build and develop long-lasting agent relationships so as to ensure a quality agent network.
Qualifications/Experience:
- Bachelor’s degree in economics, banking and finance, business administration, accounting, information technology, management information systems, or any other relevant field from a recognised and accredited university.
- Five (5) years of experience in delivery channels such as ATMs, mobile banking, internet banking, etc., three (3) of which should at least have been at officer level.
- Sound knowledge of banking delivery channels and supporting technology systems.
- Good understanding of banking products and services related to internet banking, mobile banking, ATM machines, and cards
- Strong knowledge of Excel spreadsheet formulas and functionality
- Strong knowledge of computer applications includes Microsoft Office and Outlook
- Understands business fundamentals and practices and captures opportunities to deliver business results by applying a clear understanding of the commercial process.
- Sound knowledge of financial concepts and the ability to use them to describe events and incorporate the same in problem solving and decision-making
- Customer service orientation
Applications for the Position:
Interested applicants with the required qualifications and experience should submit their applications, along with a detailed Curriculum Vitae (CV) with the names of three traceable referees, to the Head of Human Resources and Administration, Centenary Bank, PO Box 31567, Lilongwe, or e-mail recruitment@centenarybank.co.mw.
The closing date for the receipt of applications is Monday, 8th July, 2024
Only shortlisted applicants will be acknowledged.