Estates Manager

Roles and responsibilities / what will the jobholder be expected to achieve?:

General responsibilities

Estates management

• Ensure housing is provided on arrival, prepared to a good standard and fully equipped, and in line with the FCDO local housing policy; disseminate the policy to staff before they arrive and respond
• Manage leases of HMG properties and renewing at appropriate times.
• Proactive and reactive maintenance and building works (and associated contract management)
• Support on Health and Safety issues (including building standards, work station assessments and fire wardens); ensure security company has up-to-date names of residents of properties and their contact numbers; ensure Residents have emergency numbers for security company and medical facilities, as well as key Corporate Service personnel; organise regular testing of water supplies to residences and the office
• Reviewing state of furniture and housing packs and providing reconditions on replacement
• Oversight of Service Request System (Service Portal) for the Estates team on the work requests
• Prompting and reviewing instant feedback from customers of the estates/maintenance service
• Provision of evidence for KPIs in the first week of the month
• Act as a Post Housing Committee secretary
• Act as H&S Compliance Officer and oversee H&S issues in the office.
• Organise required H&S training and present Post wide H&S briefings.
• Oversight of the Estates Technical Works Group.

Procurement and finance

• Advice on supplier selection, service level agreements and management.
• Approval of requisitions within approved limits
• Use of GPC for procurement under £3,000 in value, and of the local debit card
• Preparation of requisitions for goods and services under £10,000 in value

Corporate

• Assist Head of Operation Delivery/CSM in establishing/updating policies and procedures and their implementation to ensure cost effective management.

Resources managed (staff and expenditure):

Line Management responsibility of 2 employees

• Strong organizational and management skills
• Experience in and time management to ensure services are delivered to UK quality standards
• Excellent customer service, interpersonal and communication skills. Willingness to listen and respond to complaints, and resolve concerns from customers
• Solution focused with a “can do” positive attitude
• Good IT skills, including using word and excel and other software programmes
• Strong staff management skills and able to effectively prioritise, with a proven ability to work under pressure with limited supervision
• Skilled at working within a team-oriented, collaborative environment. Able to work effectively and supportively with colleagues, both individually and in teams
• Keen attention to detail