IT Officer

Full Time
Blantyre, Malawi
Posted 1 week ago
Applications have closed

WorkForce Recruitment Services

Our client, a leading telecommunication Service provider is seeking energetic, aggressive, and selfmotivated and result oriented individuals to join its team in the position mentioned below to work under its IT Department:

JOB DESCRIPTION

	KRA	Weight	Responsibility	Measure
1	Operational stability of shop applications	30%	Shop applications and devices availability of 100% for all shops including troubleshooting Network connectivity troubleshooting for the shops Shop visitations for proactive equipment maintenance	Shop System availability report
2	BusinessServices Support	25%	User applications support Support, resolution and following up of all incidents and service requests logged by users on JIRA for EUS within 24 hours Updating correctly of all end user devices including those decommissioned in Asset Register Tracking and reporting performance of VIP end user devices weekly	Reports
3	IT Office Support	25%	Installations and upgrading of IT equipment and systems such as LAN, Printers, Servers, Laptops and desktops Ensuring that all end user devices are loaded with correct version of OS, applications, DLP, CS, SCCM and SEE and are all reporting 100% Assist with cleanliness of cabling and equipment in the Server Room LAN and WIFI support Ensure users comply to the Information Security policy Take training initiatives	DailyDashboard and Compliance
4	IT Projects Support	20%	Provide support for IT projects including SIT, pre-UAT and Go Live Ensure that all project for end user equipment are done within the project timelines	Project delivery timelines

Reporting and Education

Reports to IT Operations Manager, Airtel

Qualification: Diploma/Degree in IT Experience: 2 years in busy IT environment Duty Station: Lilongwe Head

Applications should be sent to: applications2.workforce@gmail.com by Thursday 27^th June 2024 close of business. Note: Only shortlisted candidates will be engaged.