Guest Service Representative

Job Description: Guest Service Representative.

Are you passionate about creating memorable experiences for guests? Join us and become part of our team as Hospitality Personnel. We are currently seeking individuals who are enthusiastic about providing exceptional service to our guests and ensuring their stay is comfortable and enjoyable.

Responsibilities:

• Greet and welcome guests in a warm and friendly manner

• Assist guests with check-in and check-out procedures

• Provide information about the hotel’s facilities, services, and local attractions

• Respond to guest inquiries and requests promptly and professionally

• Ensure the cleanliness and tidiness of guest areas, including the reception area, lobby, and common areas

• Assist with laundry, cleaning, and other housekeeping duties as needed

• Coordinate with hosts to resolve issues such as maintenance, check-in problems, or unmet expectations

• Provide guests with detailed check-in instructions, including key collection and property access

• Educate guests on the company’s policies, terms, and conditions

• Confirm reservation details with guests before arrival

• Offer recommendations on transportation and dining

• Handle guest feedback and complaints in a courteous and efficient manner

• Collaborate with other team members to ensure a high level of guest satisfaction

• Uphold hotel policies and procedures to ensure the safety and security of guests and staff

Skills:

• Exceptional customer service skills

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• Strong attention to detail and organizational skills

• Ability to multitask and prioritize tasks

Qualifications:

• Minimum of a Hotel Management Certificate, Customer Service Certificate with a background of experience working in the hospitality industry. (Diploma is an advantage)

• Knowledge of local attractions and amenities

• Flexibility to work shifts, including evenings, weekends, and holidays

• Proficiency in MS Word and other relevant computer applications

Physical Demands and Work Environment:

The outlined physical requirements and work environment parameters are indicative of the standards necessary for an employee to proficiently execute the essential duties of this role. Accommodations that are reasonable can be arranged to facilitate individuals with disabilities in fulfilling these fundamental functions.

While performing job responsibilities, the employee will consistently engage in activities such as standing, walking, and employing hands for the manipulation or examination of objects, tools, or controls. Regular demands also encompass reaching with hands and arms, as well as adopting postures like stooping, kneeling, crouching, or crawling. Periodically, the employee may be required to lift and/or transport items weighing up to 50 pounds. This position mandates specific visual acumen, including close vision, distance vision, color vision, peripheral vision, depth perception, and the capacity to adjust focus. The ambient noise level in the workplace typically maintains a moderate level.

How to Apply

Send your cover letter and CV to: hr@lenuxmedia.com