Relationship Officer

Job Purpose:

Reporting to the Corporate Banking Manager, the incumbent is responsible for growing and retaining a portfolio of high value corporate and institutional, NGO clients by providing proactive, value adding financial and credit products and services, and business analysis, and providing business support on a full array of customized financial products and services tailored to meet the growth needs and potential of the clients.

Key Responsibilities include and are not limited to the following:

• Conduct regular research to enable relationship managers fully understand clients’ businesses
• Identify and plan for expansion and/or additional business opportunities by developing product matrices and identifying gaps and opportunities for cross-selling.
• Market corporate products to existing and potential corporate customers.
• Cross-sell within the portfolio to improve revenue generation.
• Collect fees and maintain a well updated register to ensure 100% recovery of commissions.
• Record keeping and periodic portfolio reporting and monitoring.
• Opening of new Corporate accounts in flexcube/ Finflows and Corporate
  Investments.

Lending support and risk management

• Plan and implement annual credit reviews for the portfolio.
• Deliver credit turnaround times in line with service delivery requirements.
• Provide back office support in completion of credit applications e g. balance sheets, financial statements and management accounts.
• Score credit applications.
• Motivate and process non-scored credit applications.
• Process communication regarding the approval/decline of credit loan facilities.
• Monitor daily referrals to ensure that client facilities are managed within the parameters set by Credit.
• Prepare offer letters for all approved facilities in line with approval conditions.
• Follow through on all approval conditions before drawdown is allowed.
• Follow up on overdue loan repayment instalments.
• Prepare duplicate files for all facilities maintained within the department and submit to Credit Department for their records and update the same with any subsequent credit correspondence.

Client relationship :

• Visit customers to acquire new business, understand customer needs, service delivery and relationship building.
• Deliver quality and timely service delivery for clients.
• Attend to clients queries, and correspondence timely.
• Provide Flex Online user support to the clients.
• Improve utilization of asset and liability business.
• Provide back-office advisory/information/query handling service to relationship managers.
• Process accurately and efficiently customer mandates/ documentation requirements for financial facilities.

Qualifications/Experience:

• Bachelor’s degree in Banking, Economics, Social Sciences, Business Administration, Marketing or any business-related field
• 3 years’ experience at officer level in banking in general and in particular in credit analysis and financial statements analysis
• Strong business knowledge of credit analysis and financial statements analysis.
• Strong numerical skills and financial acumen to analyse evaluate and identify trends in financial statements, balance sheets and ratios.
• Sound understanding of cash flow cycles pertaining to the industry being analysed
• Strong knowledge of finance software applications to capture and analyse financial data using financial modelling methods.
• Knowledge in banking practices and procedures.
• Knowledge and understanding of Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements.
• Critical thinking: good at probing facts, challenging assumptions, seeing disadvantages.

Applications for the Position:

Interested applicants with the required qualifications and experience should submit their applications, along with a detailed Curriculum Vitae (CV) with names of three traceable referees to the e-mail address: recruitment@centenarybank.co.mw.

The closing date for the receipt of applications is Friday, 22nd November, 2024.

Only shortlisted applicants will be acknowledged.