FMBcapital Holdings plc
Exciting Career Opportunities
Are you passionate about driving growth and innovation in the banking industry? Do you thrive in a dynamic, customer-focused environment? FMBcapital Holdings plc is seeking experienced, highly motivated professionals to join our products team. We offer a range of exciting roles, from leadership positions to specialized functions.
Segments & CVM Manager
Join us in shaping the future of banking!
Location: Position will either be based in Blantyre, Malawi or Ebene, Mauritius;
As the Segments & Customer Value Management, reporting directly to the Group Head of Retail and Products, you will enhance customer engagement and value through strategic development and management of customer segments and value propositions across FMBcH plc. This role is key in driving customer loyalty and maximizing lifetime value through tailored propositions and targeted campaigns.
Key Responsibilities
- Develop the Group-wide Premier Proposition
- Central Management of Customer Value Propositions (CVP) for the markets
- Develop CVM Models in Partnership with Data & Analytics (D&A)
- Support Markets with Tactical Campaigns to Drive Customer Activity and Value
- Manage Group-wide Rewards & Loyalty Programs
Qualifications & Experience
- Bachelor’s degree in marketing, Business Administration, Economics, or a related field
- Minimum of 5 years of experience in customer value management, marketing, or related roles
- Familiarity with the financial services or retail banking industry
- Experience in developing customer value management models
- Leadership skills with experience in mentoring or leading teams.
How to apply
To apply, please submit your application, updated CV, and any other relevant documents to:
no later than Friday, 8 November 2024