SALES SUPERVISOR – TWO POSITIONS (LIMBE AND BLANTYRE BRANCH) GRADE 09

Job Purpose:

To grow and retain the individual and Small and Medium Enterprise client base through building strong relationships and delivering exceptional service while managing risk as an enabler.

Job Profile:

This is a supervisory position within the Retail Banking Department and requires an energetic, customer-focused and tactful individual with an aptitude for individual customer satisfaction.

Key Responsibilities include and are not limited to the following:

• Develop and execute sales plans and related activities to achieve departmental objectives effectively.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching products to the need. Educate clients on our product offerings, presenting clear and relevant information to inform their financial decisions.
• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following the business unit sales strategy. Ensure technical, and bank standards and practices are met by vetting the accuracy and quality of applications and security documentation within the sales portfolio.
• Ensure retention of clients’ full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Follow through with client requirements and facilitate the provision of flawless service in order to attract and retain customers.
• Keep close contact with the clients to build sustainable business relationships and trust.
• Motivate credit and other customer requirements to relevant stakeholders and follow up on them for approval; keeping clients informed.
• Keep accurate customer information for business use

Competencies:

• Selling/customer service/relationship building skills and interpersonal skills

Qualifications/Experience:

• A first degree in Banking/ Economics/ Business Administration /ACCA or any relevant qualification with 3 years Banking experience.

Applications for the Position:

Interested applicants with the required qualifications and experience should submit their applications, along with a detailed Curriculum Vitae (CV) with the names of three traceable referees, to the Head of Human Resources and Administration, Centenary Bank, P.O. Box 31567, Lilongwe, or e-mail recruitment@centenarybank.co.mw.

The closing date for the receipt of applications is Friday, 1st November, 2024.

Only shortlisted applicants will be acknowledged.