Job Purpose

Processing and payment of general insurance claims

Key Responsibilities

• Review the policy to determine which charges are eligible for reimbursement
• Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
• Maintain a register of claims to be recovered
• Adjust and maintain correct claims reserves
• Generate monthly reports on all the claims processed
• Verify and update information on submitted claims
• Attend to client queries on claims
• Analyse claims supporting documents to establish liability
• Perform any other duties as may be assigned from time to time

Key Performance Measures

Working relationships

Internal Relationships

• Accountable to the Supervisor, Claims
• Required to liaise and work closely with the other departments as may be necessary

External Relationships

• Service providers
• Britam Customers

Knowledge, Experience And Qualifications Required

• Bachelors’ degree in Commerce, Insurance option
• Four years’ experience in claims handling in a busy insurance office

Competencies

Technical and functional competencies

• Knowledge of insurance industry and concepts
• Knowledge of claims processes and procedures
• Knowledge of insurance regulatory requirements

Core competencies

• Communication skills
• Building Relationships
• Focuses on the Customers
• Develops Self
• Solves Problems