JOB ADVERT

Our client, a leading telecommunications company is seeking an energetic, aggressive, and selfmotivated and result oriented individual to join its team in the position mentioned below:

MOBILE OPERATIONS OFFICER

To Successfully support the Mobile Money department in ensuring compliance with agreed guidelines to deliver the best customer experience & ensure revenue maximization & cost targets are met.

REPORTING TO THE OPERATIONS MANAGER

THE ROLE WILL BE RESPONSIBLE FOR: 

• Monitoring System Uptime

o Conduct daily health to check if all services are functional and right notifications are being sent to customers

• Conducting trainings

o Conducting system user training for partners using the Merchant Interface and or bulk payment system.

• Dealer / Agent creation

o Registering new Dealers/ Agents in the system and support them in their day to day activities.

• Compliance issues

o Modifying user details after verifying with the respective customers and Reporting any flout in compliance issues.

• System user creation/ modification

o Creation of system users and modification of users based on approved forms.

• Customer queries

o Handling customer complaints and escalating issues beyond TAT according to the Airtel Money escalation matrix.

RELATED JOB REQUIREMENT / QUALIFICATION

 Educational Qualifications  & Functional / Technical Skills

• Bachelors’ degree in any relevant field
• Proficient in Microsoft office, Records Management, Customer care etc.
• Excellent knowledge in customer experience discipline/professional
• Able to work under high stress with short term targets and objectives
• Able to handle, prioritize, multiple projects simultaneously
• Able to operate in performance driven organization Knowledge of English and vernacular.

Relevant Experience (Type of experience and minimum number of years)

• Not less than three years’ experience in customer service delivery.
• Understanding of the mobile financial industry.

Other requirements (Behavioral etc.)

• Team Player
• Ability to work with minimal supervision
• Integrity
• Hard working
• Flexible to work odd hours
• Able to operate in a minimum supervision.
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive.

Suitable candidates are required to send their Applications & Curriculum Vitae to  applications2.workforce@gmail.com by Monday 7^th October 2024; addressed to the Human Resources & Compliance Officer.

Please note that only shortlisted candidates will be contacted